Installation Agreement and Service Commitment
Jamadots may, from time-to-time and in its’ sole discretion, offer discounted internet services (promotions) and service installations. In order to receive the special monthly promotional rates and discounted installation for the jamadots internet services you must agree to keep the service for a 12-month term beginning on the date of installation/activation or change in service.
General. This Agreement between Customer and jamadots shall consist of the specific terms set forth herein as well as all jamadots policies, Federal and State Law for acceptable Internet usage. More information can be found at www.jamadots.com.
Technical/Customer Support. Customers may reach technical support 24/7 by calling the help desk number toll free at 1-866-514-4742. Customers may reach billing/customer service support M-F, 8AM-4:30PM by calling your local office.
Installation. As the customer you acknowledge that problems beyond the control of jamadots (including without limitation, facility problems, incorrect or incomplete Customer information supplied by Customer or Customer availability) may delay installation date. Installation does not include the cost to correct wiring problems and/or replace customer premise equipment at the customer’s location.
Additional Fees. If the customer requests more than one computer to be connected to the Internet, additional charges may be billed. Activation of service may be subject to credit approval and/or security deposit.
Warranty. A modem is included with the purchase of any jamadots internet package and will have a warranty for repairs and/or replacement, not to include damage as a result of customer negligence or tampering.
Billing. Customer acknowledges that billing will start on the date service is installed or the activation date of your service by jamadots. Jamadots will provide you with one monthly invoice for Internet access and any additional services/repairs, you are obligated to pay for Internet access as of the date of installation and throughout the term of this Agreement.
Availability. We will use our “best efforts” to provide you with quality service without interruption.
Repair Charges. In the event of a problem with your service, please contact our 24-hour help desk at 1-866-514-4742. If a technician is dispatched to resolve your technical difficulty, certain repair charges may apply.
Term. Customer agrees to a 12 month installation Agreement and/or Service Commitment Term starting the date of installation/activation or change in service. Upon completion of that term, customer will be billed the standard non-discounted monthly rate on a month-to-month basis. Either party may end the agreement; however, if the customer terminates the agreement prior to completion of the 12-month term, they will be assessed a Service Commitment termination fee of $150 and installation charge of $49.95. Safety+net customers will be assessed a $50.00 Service Commitment termination fee and installation charge of $49.95.
Cancellation. Jamadots will continue billing you for service until service is terminated, by either you (customer) or the company (jamadots).