Dial 711 for Michigan Relay Service

January 13, 2015

New Telecommunications Relay Service Provider Selected to Serve Customers who are Deaf, Hard of Hearing, Deaf-Blind or Have Difficulty Speaking.


To read more under the Telcommunications Relay Service (TRS) page on this website, click here.



On February 6, 2015, customers who are deaf, hard of hearing, deaf-blind or have difficulty speaking who use the Michigan Relay Service will be served by a new Telecommunications Relay Service (TRS) provider. At 5PM EST on this date, we will transition from AT&T Relay to Hamilton Relay as the contracted provider. AT&T has discontinued the provision of TRS services.


We have taken care to minimize the impact on users of TRS by selecting one of the country’s leading TRS providers.  On February 6, 2015, the existing toll-free Michigan Relay Service numbers will be disconnected, however, callers who require the use of traditional relay services in Michigan, now or in the future, should dial 7-1-1 to access the Relay center.  Dialing 7-1-1 from any number within the state of Michigan will connect the caller directly to a specially trained Communication Assistant who will be ready to place the relay call. 


Telecommunications Relay Service is a telephone service that allows individuals who have difficulty hearing or speaking to place and receive telephone calls.  TRS uses operators, called communication assistants (CAs), to facilitate telephone calls between individuals with hearing and speaking difficulties and individuals who use standard telephones. Additional information about TRS is available at www.fcc.gov/guides/telecommunications-relay-service-trs.


Hamilton Relay has provided Relay services for more than 23 years, was one of the first companies to offer Relay service, and was the first to trial Captioned Telephone services.  Hamilton Relay provides contracted Traditional Relay and/or Captioned Telephone services to 17 states, the District of Columbia and the Island of Saipan, and is a provider of Internet Protocol Captioned Telephone Services nationwide. More information is available at www.HamiltonRelay.com.




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