Please be aware that many factors affect actual throughput speed, including the performance and configuration of your PC, the server speed of the websites you access, the time of day you are testing, wireless connections, and Internet congestion. Jamadots does not guarantee the same connection speed to every Web destination. Please keep in mind that the speed of your plan is the maximum possible speed - not a guaranteed speed. For more information about what factors may influence your internet speeds and speedtest.net results, please click here.
Download: The maximum speed (megabits per second) online data can be sent to your computer.
Upload: The maximum speed (megabits per second) data from your computer can be sent to the network.
Ping: The reaction time of your connection- how fast you get a response after you've sent a request.
Latency: The amount of time (miliseconds) it takes a unit of data to travel from source to destination.
Packet: The unit of data that is routed between an origin and a destination on the Internet or any other packet-switched network.
Packet Loss: The percentage of units of data that are lost whilst travelling from source to destination.
Jitter: The variation in the latency on a packet flow between two systems, when some packets take longer to travel from one system to the other. Jitter results from network congestion, timing drift and route changes.
Your IP: The address used to send data between your computer and the network.
Why does broadband speed vary?
The speed listed on broadband plans is the maximum speed that can be obtained. However there are many reasons why your connection speed may be less than the maximum.
Factors that affect speed outside your home or office
Internet environment: It may be faster to download from a nearby site than an overseas site.
Internet traffic: The more people accessing the Internet, the slower the speed. (ex: between 4pm to midnight)
Distance from your local telephone exchange: The further away you are from the exchange the slower the connection may be.
Factors that affect speed inside your home or office
Computer set up: Your computer's operating system, available memory (RAM) and set up can impact your connection speed.
Modem types and connection: An Ethernet or wireless connection is generally faster than a USB connection.
Wiring in your house or office: The length and quality of wiring in your house or office. Speed will also be affected if there's a fault on your phone line.
Sharing your connection: If more than one person is using the same connection in your house or office speeds may slow down.
The applications on your computer: Some applications may use all the spare bandwidth or memory on your computer. Test this by turning off each application you're using and checking your speed again. Make sure you turn off any anti-virus software before you do this.
Viruses and spyware on your computer: Your computer may have been infected by viruses or other programs like Spyware.
How can I improve my speed?
Since there so many things that can affect connection speed there is no guarantee it can be improved. However these things may help:
Scan your computer for spyware, adware and viruses: We recommend you run regular scans of your computer with up-to-date anti-virus or anti-spyware software.
Use modern equipment and software: Use the most up-to-date computer and operating system possible.
Why is broadband speed so important?
The faster the download speed the faster you'll be able to open websites & pictures, stream videos, and receive emails with large attachments.The faster the upload speed the faster you'll be able to upload photos to a website and send large files to other people.
What speeds will I get with a broadband plan?
All our plans are on maximum download and upload speeds!
For answers to even more FAQs, read Part IV of Home Networking Explained: Wi-Fi vs. Internet.